The Facilitator’s Fieldbook.
The Five Basic Steps of Facilitating with Technology
If you plan to use technology as a facilitation tool, be prepared to take these steps:
1. Determine if there is a need for facilitating with technology.
2. Select the right technology for the right purpose.
3. Do session pre-work.
4. Take the measures needed to create a successful session.
5. Do follow-up tasks
To provide real-time documentation of group process and results (skype and google docs)
Technology’s ability to generate anonymous feedback makes it a natural for use by groups who still fear retribution for giving a boss critical comments (google doc)
Group technologies can be organized according to five categories:
1. Videoconferencing
2. On-line groupware
3. Audience response systems
4. Audio teleconferencing
5. Fixed location groupware
Justice, T., & Jamieson, D.W. (1999). The Facilitator’s Fieldbook. New York, NY: AMACOM.
I am an Educational Computing Strategist (ECS). I figure out ways to IMPROVE education with technology. 
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